Help & FAQs

General information

What are the brand values of Rita Underwear?

Rita Underwear is a reliable brand which aims to ensure Quality, Economy and Satisfaction. Our main brand values also include Sustainability and Social Responsibility.

What materials are used to produce Rita Underwear?

We use Organic Cotton as a main material to produce Rita Underwear. Organic Cotton fabrics are made from GOTS-certified Organic Cotton yarns. All of our yarns and fabrics are Oeko-Tex-certified.

Where is Rita Underwear manufactured?

Rita Underwear is made in the EU/Europe, in our factory in Latvia. All raw materials used in Rita Underwear are sourced from carefully selected suppliers in Europe.

Order information

How can I return my order?

If you’re not satisfied with your purchase from Rita Underwear send it back within 14 days upon receiving your order. Returns are free of charge. Returned products must be returned in the same condition as they were sent and must have their original label. We will not accept or refund incomplete returns or products that have been worn or washed. Underwear bottoms can only be returned if unopened in original packaging, unworn and in the same condition as delivered, with all tags attached.

Can I make changes to my order?

We are sorry but it is not possible to cancel, add or change anything in your order. This is because we will pack and process your order quickly. It is better to place a new order with the correct items. When you receive your first order, just return it following the return instructions.

What size standards apply with Rita Underwear?

Our sizes are in EU standards. Check out our size guide to find your perfect fit.

Shipping & complaint information

How fast will I receive my order from Rita Underwear?

Usually the time of standard delivery in the Baltic States is 1-3 business days, and, in wider Europe, 4-7 days (from Monday to Friday). Rita Underwear orders are fully traceable using tracking:

How can I make a complaint about a Rita Underwear product?

To address a complaint, we require a written description and image describing the reason for the complaint sent to If the claim is approved, you will be compensated through a new product or a refund.

What are the payment options?

We are offering credit or debit card payment options (Visa, MasterCard) provided by Swedbank, SEB bank, Citadele bank, LHV Bank and Luminor Bank.

What are the shipping options for Rita Underwear?

The shipping is free on all orders over €50 using Latvijas Pasts.